1. Where are you based?

We are based in the United Kingdom.

All orders are processed and shipped from our warehouse:

MegaHeroes
19 Market St, Maidenhead SL6 8AA
United Kingdom

2. How long does shipping take?

Orders are processed within 1 to 2 business days.

Estimated delivery time is 3 to 5 business days depending on your location within the United Kingdom.

Customers in major cities may receive their orders sooner, while remote areas may take slightly longer.

3. Do you offer free shipping?

Yes, we offer Free Shipping on all orders within the United Kingdom.

There are no additional shipping costs at checkout.

4. Can I track my order?

Yes, tracking information is provided when available after your order has been shipped.

If you do not receive tracking details, you can contact us and we will assist you.

5. What payment methods do you accept?

We accept secure payments through SumUp, including:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay

All transactions are processed securely.

6. Are your Pokémon cards authentic?

Yes, we only sell authentic Pokémon Trading Card Game products.

All items are sourced from trusted suppliers and shipped in their original sealed condition.

7. Can I return my order?

Yes, we offer a 30-day return policy.

To be eligible:

  • Items must be unused and in original packaging
  • Sealed products must remain sealed

Returns are free once approved.

For full details, please refer to our Refund Policy.

8. Can I return opened Pokémon packs or boxes?

No, opened Pokémon Trading Card Game products cannot be returned.

Due to the collectible nature of these items, all returns must be in sealed condition.

9. How do I request a return?

To request a return, contact us with:

  • Your order number
  • The item you want to return
  • Reason for return

Email: info@megaheroes.shop
Phone: +44 798 364 6490

We will guide you through the next steps.

10. What if my item arrives damaged or incorrect?

If your item arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery
  • Provide your order number and photos

We will review the issue and arrange a replacement or refund.

11. Can I cancel my order?

Yes, orders can be cancelled if they have not yet been processed or shipped.

Please contact us as soon as possible if you wish to cancel.

If the order has already been shipped, you will need to follow the return process.

12. What if I entered the wrong shipping address?

Please contact us immediately if you notice an error in your shipping address.

We will try to correct it before dispatch. Once shipped, changes may not be possible.

13. Do you ship outside the United Kingdom?

Currently, we only ship within the United Kingdom.

14. How can I contact customer support?

You can contact us using the details below:

MegaHeroes
19 Market St, Maidenhead SL6 8AA, United Kingdom
Email: info@megaheroes.shop
Phone: +44 798 364 6490

Customer Service Hours (GMT):
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed

15. Do you sell individual cards or sealed products?

We focus primarily on sealed Pokémon Trading Card Game products such as booster packs, boxes, and collections.

Availability may change depending on stock.