Privacy policy

Last updated: March 24, 2026

MegaHeroes ("we", "our", or "us") operates the website megaheroes.shop. We are committed to protecting and respecting your privacy in accordance with applicable laws in the United Kingdom, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website or place an order, we may collect the following types of information:

Personal Information:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number

Order Information:

  • Products purchased
  • Order history
  • Payment confirmation details

Technical Information:

  • IP address
  • Browser type and version
  • Time zone setting
  • Device type
  • Cookies and usage data

Payment Information:
Payments are processed securely through third-party providers. We do not store your full payment details such as card numbers.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfil your orders
  • To manage payments and prevent fraudulent transactions
  • To communicate with you regarding your orders or inquiries
  • To provide customer support
  • To improve our website, products, and services
  • To send updates, offers, and marketing communications (only if you have opted in)

3. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Performance of a contract (to fulfil your order)
  • Legal obligations (such as tax and accounting requirements)
  • Legitimate interests (to improve our services and prevent fraud)
  • Consent (for marketing communications)

4. Sharing Your Information

We only share your information with trusted third parties necessary to operate our business, including:

  • Payment processors
  • Shipping and delivery partners
  • Website hosting and analytics providers

All third parties are required to handle your data securely and in compliance with applicable laws.

We do not sell or rent your personal data to third parties.

5. International Data Transfers

Your information may be transferred and processed outside the United Kingdom where necessary. In such cases, we ensure appropriate safeguards are in place to protect your data.

6. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Comply with legal and regulatory obligations
  • Resolve disputes and enforce agreements

7. Your Rights

Under UK data protection laws, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing
  • Request restriction of processing
  • Request data portability
  • Withdraw consent at any time (where applicable)

To exercise any of these rights, please contact us using the details below.

8. Cookies

We use cookies and similar tracking technologies to improve your browsing experience and analyse website traffic.

Cookies help us:

  • Remember your preferences
  • Understand how users interact with our site
  • Improve performance and usability

You can manage or disable cookies through your browser settings.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

However, no method of transmission over the internet is completely secure.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

11. Contact Information

If you have any questions about this Privacy Policy or your personal data, you can contact us:

MegaHeroes
19 Market St, Maidenhead SL6 8AA, United Kingdom
Email: info@megaheroes.shop
Phone: +44 798 364 6490

Customer Service Hours (GMT):
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business operations. Updates will be posted on this page with a revised effective date.