At MegaHeroes, we aim to deliver your Pokémon Trading Card Game orders quickly, securely, and with full transparency. This Shipping Policy outlines how we process and deliver orders across the United Kingdom.

1. Shipping Coverage

We currently ship to customers within the United Kingdom.

All orders are dispatched from our UK warehouse:

MegaHeroes
19 Market St, Maidenhead SL6 8AA
United Kingdom

2. Shipping Cost

We offer Free Shipping on all orders within the United Kingdom.

There are no additional shipping fees at checkout.

3. Order Processing Time

Orders are processed within 1 to 2 business days (Monday to Friday).

Orders placed after business hours, on weekends, or on public holidays will be processed on the next working day.

Once your order has been processed, you will receive a confirmation email with shipping details.

4. Delivery Time

Estimated delivery time is 3 to 5 business days after dispatch.

Delivery times may vary depending on your location within the United Kingdom:

• Major cities may receive orders faster
• Remote areas may experience slightly longer delivery times

Please note that delivery times are estimates and may be affected by factors outside our control, such as courier delays or peak seasons.

5. Order Tracking

When available, tracking information will be provided once your order has been shipped.

You can use this information to monitor your delivery status.

If you do not receive tracking details, you may contact us for assistance.

6. Shipping Partners

We work with trusted courier services to ensure reliable delivery of your orders.

The selected courier may vary depending on your location and order size.

7. Delivery Issues

If you experience any issues with your delivery, please contact us as soon as possible.

Examples of delivery issues include:

• Delayed shipments
• Lost packages
• Incorrect delivery address

We will work with the courier to resolve the issue promptly.

8. Incorrect Address

It is the customer's responsibility to ensure that the shipping address provided at checkout is accurate.

If an incorrect address is provided:

• We may not be able to recover the package
• Delays or additional handling time may occur

Please contact us immediately if you notice an error in your address after placing your order.

9. Lost or Missing Packages

If your order has not arrived within the estimated delivery timeframe, please contact us.

We will investigate the issue with the courier and provide a suitable resolution where applicable.

10. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

Include:

• Your order number
• Photos of the package and item

We will review the case and arrange a replacement or refund if necessary.

11. Contact Information

MegaHeroes
19 Market St, Maidenhead SL6 8AA, United Kingdom
Email: info@megaheroes.shop
Phone: +44 798 364 6490

Customer Service Hours (GMT):
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed