At MegaHeroes, we aim to provide a secure, simple, and reliable payment experience for all customers across the United Kingdom.

This Payment Policy explains how payments are accepted, processed, and protected when you make a purchase on our website.

1. Accepted Payment Methods

We accept a range of secure payment methods through our payment provider SumUp.

Available payment options include:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay

All payments must be completed in full at the time of purchase before an order is processed.

2. Payment Processing

All payments are processed securely through SumUp.

When you place an order:

  • Your payment details are encrypted and securely transmitted
  • Transactions are authorised by your bank or payment provider
  • We do not store or have access to your full card information

If a payment is declined or fails authorisation, the order will not be completed.

3. Currency

All prices on our website are displayed in British Pounds Sterling (GBP £).

If you are using a payment method issued outside the United Kingdom, your provider may apply currency conversion or additional fees.

4. Order Confirmation

After a successful payment:

  • You will receive an order confirmation email
  • This email will include your order details and payment summary

If you do not receive confirmation, please contact us.

5. Payment Security

We take security seriously and use industry-standard measures to protect your payment information.

All transactions are handled through trusted providers such as SumUp, ensuring your data is processed securely.

6. Failed or Declined Transactions

If your payment is declined:

  • Check that your payment details are entered correctly
  • Ensure sufficient funds are available
  • Contact your bank or payment provider if needed

We are not responsible for declined payments caused by your bank or payment provider.

7. Refunds

Approved refunds are issued to the original payment method used during checkout.

Please note:

  • Refund processing typically takes 5 to 10 business days
  • Processing times may vary depending on your payment provider

For more information, please refer to our Refund Policy.

8. Fraud Prevention

To protect both our customers and our business, we may:

  • Review transactions for security purposes
  • Request additional verification if necessary
  • Cancel orders that appear fraudulent or unauthorised

If an order is cancelled for security reasons, a full refund will be issued.

9. Contact Information

If you have any questions regarding payments, please contact us:

MegaHeroes
19 Market St, Maidenhead SL6 8AA, United Kingdom
Email: info@megaheroes.shop
Phone: +44 798 364 6490

Customer Service Hours (GMT):
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed