Terms of service

These Terms of Service govern your use of the website megaheroes.shop and any purchases made from MegaHeroes. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you should not use our website or services.

1. General Information

This website is operated by MegaHeroes. Throughout the site, the terms "we", "us", and "our" refer to MegaHeroes.

Our contact details are as follows:

MegaHeroes
19 Market St, Maidenhead SL6 8AA, United Kingdom
Email: info@megaheroes.shop
Phone: +44 798 364 6490

Customer Service Hours (GMT):
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed

2. Eligibility

By using this website, you confirm that:

You are at least 18 years old or have permission from a parent or legal guardian
You are legally capable of entering into binding contracts
All information you provide is accurate and complete

3. Products and Services

MegaHeroes specialises in Pokémon Trading Card Game products.

We make every effort to ensure that:

Product descriptions are accurate
Images reflect the actual product as closely as possible

However, we do not guarantee that all product descriptions, images, or other content are completely error-free.

Due to the collectible nature of Pokémon TCG products:

Packaging, print variations, and contents may vary
Sealed products are sold as received from suppliers

4. Pricing and Payments

All prices are listed in GBP (£) and include applicable taxes unless stated otherwise.

We reserve the right to:

Change prices at any time without prior notice
Correct pricing errors

Accepted payment methods may include:

Credit and debit cards
Digital payment services (such as PayPal or similar providers)

Payments are processed securely through third-party providers. We do not store full payment details.

5. Orders

When you place an order:

You agree that all details provided are accurate
You authorise us to charge the selected payment method

We reserve the right to:

Refuse or cancel any order
Limit quantities per customer
Cancel orders suspected of fraud or unauthorised activity

If your order is cancelled after payment, a full refund will be issued.

6. Shipping and Delivery

Orders are processed within 1 to 2 business days and delivered within approximately 3 to 5 business days depending on the destination within the United Kingdom.

Full shipping details are available in our Shipping Policy.

We are not responsible for delays caused by:

Courier services
Weather conditions
Events outside our control

7. Returns and Refunds

We offer a 30-day return policy with no cost for eligible returns.

Conditions apply, especially for sealed Pokémon TCG products.

Full details are outlined in our Refund Policy.

8. Intellectual Property

All content on this website, including:

Text
Images
Logos
Design

is the property of MegaHeroes or its licensors and is protected by intellectual property laws.

You may not copy, reproduce, or distribute any content without prior written permission.

9. Prohibited Use

You agree not to use our website:

For unlawful purposes
To violate any regulations or laws
To transmit harmful code or malware
To attempt to gain unauthorised access to our systems

We reserve the right to terminate access for any violation.

10. Limitation of Liability

To the fullest extent permitted by law, MegaHeroes shall not be liable for:

Indirect or consequential damages
Loss of profits or data
Delays or interruptions in service

Nothing in these Terms excludes liability that cannot be excluded under UK law.

11. Indemnification

You agree to indemnify and hold MegaHeroes harmless from any claims, damages, or expenses arising from your misuse of the website or violation of these Terms.

12. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their content, policies, or practices.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time.

Changes will take effect immediately upon posting on this page.

It is your responsibility to review these Terms periodically.

14. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of the United Kingdom.

Any disputes will be subject to the jurisdiction of the UK courts.

15. Contact Information