At MegaHeroes, we want you to feel confident when purchasing Pokémon Trading Card Game products from our store. If you are not satisfied with your order, you may request a return under the conditions outlined below.

1. Return Eligibility

You have the right to return your order within 30 days from the date of delivery.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be in its original packaging
• All contents must be included (cards, accessories, inserts, and seals where applicable)
• Proof of purchase (order confirmation or receipt) must be provided

We reserve the right to refuse returns that do not meet these conditions.

2. Free Returns

We offer free returns for all eligible orders within the 30-day return period.

Customers will not be charged any return shipping fees if the return is approved.

3. Non-Returnable Items

The following items are not eligible for return:

• Opened or used Pokémon TCG products (including opened booster packs or boxes)
• Items that are damaged due to misuse or handling after delivery
• Gift cards
• Items marked as final sale (if applicable)

Due to the collectible nature of Pokémon TCG products, sealed condition is required for returns.

4. How to Request a Return

To initiate a return, please contact us with the following details:

• Your order number
• The item(s) you wish to return
• Reason for return

You can reach us at:
Email: info@megaheroes.shop
Phone: +44 798 364 6490

Once your return request is approved, we will provide instructions on how to return your item.

Returns must be sent to the following address:

MegaHeroes
19 Market St, Maidenhead SL6 8AA
United Kingdom

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed within 5 to 10 business days
• The refund will be issued to your original payment method

Please note that processing times may vary depending on your payment provider.

6. Late or Missing Refunds

If you have not received your refund after the stated processing time:

• Check your bank account again
• Contact your payment provider
• Contact your bank

If you have completed these steps and still have not received your refund, please contact us.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

We will review the issue and arrange a replacement or refund at no cost to you.

8. Exchanges

We only replace items if they are defective or incorrect. If you would like to exchange an item, please contact us first to confirm availability.

9. Order Cancellations

Orders can be cancelled if they have not yet been processed or shipped.

To request a cancellation, contact us as soon as possible:
Email: info@megaheroes.shop
Phone: +44 798 364 6490

If the order has already been shipped, you will need to follow the return process after delivery.

10. Contact Information

MegaHeroes
19 Market St, Maidenhead SL6 8AA, United Kingdom
Email: info@megaheroes.shop
Phone: +44 798 364 6490

Customer Service Hours (GMT):
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed